One captain. One deck.
Your whole casino, steered by one person.
Customer support, CRM, retention, compliance, affiliates and phone calls, run from a single deck. SailorDeck does the rowing. You hold the wheel.
Compliance firstEvery action approved by youOne audit trail
Deck live · this morningCaptain: you
0tickets closed
0players re-engaged
0checks passed
Interactive demo
So you run emails in Zendesk and live chat on a different platform?
What if emails, chats, retention and compliance sat in one unified view? Then Clicky reads every chat for you: here, 10 free spins would land nicely. There, the player already shows responsible-gambling signs, so no free spins. The checks are done before you click. You just approve.
SailorDeckHomeInbox5RetentionComplianceAffiliates
Sample data
Reply on live chat…
Two chats. One inbox. Every check done before you clicked.
The bonus went through your back office. The risky offer never left the deck.
Sample players and data. In your deck, the checks call your PAM, bonus engine and compliance gate, and every action lands in the audit trail.
One deck replaces
Helpdesk seat licencesSeparate CRMCompliance spreadsheetsAffiliate pluginOutsourced call centre
The deck
Six crews. One wheel.
Every department that used to need its own team, its own tool and its own login now works from the same deck. Turn the wheel to see each one.
⚓ Built with compliance first
Support that answers every channel. Even the phone.
Chat, email, tickets and phone calls land in one inbox. Answers are drafted against your policies, checked against each player's limits and history, and sent only when you approve them.
Responsible gaming in every replyLimits, self-exclusion and risk flags are checked before any message or offer goes out.
Consent on recordEvery call and message checks recorded consent and market rules first. Opt-outs apply at once.
Tamper-evident audit trailEvery draft, approval and call is logged in one trail you can hand to a regulator.
Designed against SOC 2 and ISO 27001Access control, retention and data handling built in from the first line of code.
Automated phone calls that sound human, and say they're not.
SailorDeck places and takes calls with the most advanced voice models available. They are warm, quick and natural enough that players stay on the line. Every call opens by saying it is an automated assistant, and hands over to you the moment a player asks for a person or shows a risk signal.
Use it for KYC document reminders, withdrawal updates, failed-deposit callbacks and responsible-gaming check-ins, where the player has consented and the market allows it.
How human do AI voices sound?
Share of trials in which listeners judged a voice to be a real person.
Lavan et al., Queen Mary University of London, PLOS ONE, September 2025. Lab study with one cloning system. These are independent research figures, not SailorDeck measurements.
The learning loop
Your team’s edits make the next draft better.
SailorDeck drafts well from day one. Opt in to the learning loop and it also learns your casino’s own rules by doing. Each time your team edits a draft, it keeps one general lesson and drops the rest. The next draft for that type of case comes out faster and more accurate.
Your agent edits the draft
An agent changes the AI draft before it goes to the player. That edit is the signal.
Identifiers are stripped
Names, emails, phones, cards, IBANs, addresses and IPs are removed from both texts. Player IDs become tokens.
One general lesson
The model reads both versions once. It writes at most one rule, in one sentence.
Example lessonExplain the standard withdrawal review timeframe and advise players to follow up if it has not been processed within that window.Compliance approves
Owner or compliance approves each lesson before it reaches drafts. Every step lands in the hash-chained audit log.
Every draft improves
Approved lessons guide the next drafts for that case type. The anonymised copy used for learning is dropped as soon as the lesson is written.
What is never kept
- The chat textThe learning loop drops its anonymised copy once the lesson is written. Your chats and tickets stay in your case history for the period your market requires, then retention deletes them.
- Who it was aboutA stored lesson has no link to the case, the player or the staff member. It is one sentence and nothing else.
- Anything specificA lesson that still carries names, IDs, amounts, quotes or contact details is thrown away automatically.
- Anything that loosens a ruleLessons about bonuses, free spins, winnings, responsible gambling, self-exclusion or skipping review are thrown away too.
The rules stay fixed. Lessons only add guidance under them. Guardrails, RG handoffs and human approval still apply in full. At most 40 lessons are active, and any one can be retired at any time.
Player memory and safer gambling check-ins
An agent that knows the whole journey, not the person.
SailorDeck keeps a short, pseudonymised memory for each player. The AI agent reads it before every draft, so it knows where the player is in their life cycle and what earlier chats were about. It also watches losses. When a player crosses the loss level you set, the chat opens by itself and runs a quick safer gambling check-in.
You set the rule
For example, a loss of 100 in one day. Pick a loss amount and a window of 24 hours or 7 days. You can make it stricter than your market’s guidance, never looser.
Losses are checked
Deposits minus withdrawals, read from your backoffice. The same losses never trigger a second check-in.
The chat pops up
Three short questions with Yes and No buttons, plus room to say more.
Example questionHave you spent more or played longer than you planned to?All clear, play on
The player carries on, with a reminder that deposit limits and breaks are one tap away.
Concern, a person takes over
One worrying answer or phrase is enough. An urgent case goes to your responsible gambling team, marketing and bonuses stop, and a temporary block task is opened.
What the memory keeps
- A token, not an IDEach memory is filed under a keyed token. It holds no player ID, name or contact details.
- The life-cycle stageRegistered, first deposit, active, dormant or returning, worked out from the cash history.
- Short case notesAt most 20, with names, emails, cards, IBANs, addresses and IPs stripped before they are stored.
- Check-in historyWhen each check-in ran and how it ended. What the player typed goes to the case for your team, not into memory.
Gone when it should be. An erasure request deletes the memory. Retention deletes it after your market’s chat retention period. A safety task that is still open is kept until a person closes it.
Compliance first
Every AI action, on the record.
Compliance is where SailorDeck starts, not an add-on. Every case opens into one flow in the AI log. It shows what the AI saw, what it wrote, which rule held it, who approved it and what went out.
Case C-1001 · PL-3fa2c09b71de · 6 steps
✓ Signed chain verified- Email receivedSystem
Routed by address. No attachments.
- AI triageAI
Intent withdrawal delay, priority normal.
prompt triage-v2saw 3fa2c09b71de…wrote 9c41d07e2a88… - Responsible gambling checkRule
No risk markers. Offers stay allowed.
- AI draft held for a personAI
Approve all is on, so nothing goes out on its own.
prompt draft-v2wrote 51be08a4f7c3… - Approval requestedMaria, support
- Approved and sentJonas, compliance
Four eyes. The person who asked cannot approve.
entry #4125
A log no one can quietly edit
Each entry is signed and chained to the one before. Change or delete any entry and the deck shows exactly where the chain broke.
Proof without the words
The log keeps hashes of what the AI saw and wrote, with the model and prompt version. An auditor can match them to the case. The log itself never holds the text.
People decide the hard cases
Crisis, self-exclusion, closure and underage cases go straight to a person with no AI draft. Offers are blocked for flagged players.
Kept as long as the rules say
Chats are kept for the period set per market, two years by default. Audit and AML records are kept for five years, as AML rules require. Then retention deletes them. Any flow exports in one click.
Private AI on Anthropic’s Claude
SailorDeck runs on Anthropic’s Claude through Anthropic’s commercial API. Your player data is not collected by Anthropic, is not kept by us and is never used to train anyone’s model.
- Anonymised firstNames, emails, phones, cards, IBANs, addresses and IPs are stripped before any text leaves your deck. Player IDs become tokens.
- Never used for trainingAnthropic does not train its models on commercial API data. Your chats never improve anyone else’s product.
- Not kept by AnthropicLive decks run under a zero data retention agreement with Anthropic. Anthropic does not store the request or the reply after it answers.
- Not kept by usSailorDeck saves no prompts. The audit log keeps hashes only. The one copy of a conversation is your own case history.
Security measures and status
- Identifiers stripped before any AI callLiveNames, contact details, cards, IBANs, addresses and IPs. Player IDs become tokens.
- Signed, hash-chained audit logLiveEvery AI and staff action. Tampering shows where the chain broke.
- Roles and four-eyes approvalLiveOwner, compliance, support and viewer. The person who asks cannot approve.
- Staff sign-inLivePasswords hashed with scrypt. Sessions in HttpOnly, SameSite=Strict cookies. Cross-site requests refused.
- Signed webhooksLiveEmail, Slack and Teams requests without a valid signature are refused and logged.
- Two-factor sign-in for staffLiveCodes from an authenticator app. The owner can make it required for every staff account.
- Encryption of case data at restComing soonEncrypted storage for every live deck.
- Independent penetration testComing soonAn outside firm tests the deck before the first live operator.
Standards it is built on
- GDPRBuilt inData minimisation, anonymised AI calls, set retention periods. Access and erasure requests go straight to a person.
- EU AML rulesBuilt inAML scoring and five-year record keeping.
- Responsible gamblingBuilt inRisk checks on every case. Offers blocked for flagged players. Crisis and self-exclusion go to a person.
- Licence rules for Curacao and AnjouanBuilt inPer-licence country lists. Sanctioned and prohibited countries always blocked.
- Anthropic zero data retention and DPAComing soonSigned before any live deck sends player text.
- Data protection impact assessmentComing soonCompleted with each operator for their markets before go-live.
- ISO 27001 or SOC 2Coming soonNot certified today. Audit planned after the first live operators.
Markets we serve
SailorDeck is a B2B tool for licensed operators. It runs support, CRM and compliance for operators under these licences. Supplier approval for each one is in progress.
- Malta (MGA)In progressOur team is based here. A support and CRM tool appears to sit outside the critical supply licence. We are confirming this with the MGA.
- Curaçao (CGA)In progressFrom 24 December 2026, CGA operators may only use registered suppliers. Our registration is in progress.
- AnjouanIn progressSuppliers to Anjouan licensees need a B2B licence or a recognition certificate. Our application is in progress.
- United Kingdom (Gambling Commission)In progressNo supplier licence is needed for a support tool. Operators’ yearly security audit covers their suppliers, so we share our security evidence. ISO 27001 follows.
How your data is used
The full picture, in one table.
Every kind of data SailorDeck touches, why it needs it, where it goes and when it is deleted. You stay the controller of your data. SailorDeck only processes it to run your support.
| Data | Why it is used | Where it goes | How long it is kept |
|---|---|---|---|
| Player messages | To triage the case and draft a reply. | Stored in your deck. An anonymised copy goes to Claude for each AI step. | Your market’s chat period, two years by default. |
| Account facts from your backoffice | To answer questions about balances, KYC and withdrawals, and to run RG and bonus checks. | Read when needed. Only the fields a step needs reach the model, anonymised. | Not copied. Your backoffice stays the source. |
| AI requests and replies | To produce triage and drafts. | Sent to Anthropic under zero data retention. Not stored by Anthropic or by SailorDeck. | Not kept. The audit log holds hashes only. |
| Audit log | To prove who did what and why, for you and your regulator. | Stays in your deck. Exported only by owner or compliance. | Five years, then deleted. |
| AML and RG records | To meet AML and responsible gambling duties. | Stays in your deck. | Five years, then deleted. |
| Learning lessons, if you opt in | To tune drafts to your house rules. | Stays in your deck. One sentence each, no link to a case or player. | Until you retire it. The texts it came from are dropped at once. |
| Staff accounts | To sign in and record who approved what. | Stays in your deck. Passwords are stored only as scrypt hashes. | Until you remove the user. |
Never soldYour data is not sold, rented or shared with other operators.
Never used for adsNo profiling, no advertising, no data brokers.
Never trains a modelNot Anthropic’s, and not a shared SailorDeck model.
Always yours to exportCases, audit flows and lessons export from your deck.
Meet Clicky
The first mate who is always one step ahead.
Clicky prepares the work you would do anyway, a moment before you would do it. You read it, you approve it, it's done.
Nothing goes out, changes or pays without your yes. That is how one person runs what used to take a crew.
Clicky · try it
Good morning. I've prepared four things for you:
Approve them to clear the morning queue.
Why it pays
What does your crew cost today?
Move the sliders to match your operation. SailorDeck is priced to replace the tools and the handoffs, so one person can steer.
Your crew today
€0
per month, before handoffs and errors
Your savings
€0
a year, with one captain running the same deck on SailorDeck.
Even though one captain can run the whole operation from the start, there will be a need for extra hands, just like on a sailing boat.
Book a demo with my numbers →Pricing
One monthly price for the whole deck.
Inbox, retention, compliance and affiliates in every plan. AI and running costs are included, under a fair use limit on tickets.
Starter
from
€3,000 / month
One brand that wants every channel and every check in one place.
- Unified inbox: email, live chat, SMS and web form
- Clicky retention offers and compliance checks
- RG gate and audit trail on every reply
- One back-office connection
- Up to 10,000 tickets a month included
Growth
from
€5,000 / month
Several brands or markets, with CRM and affiliates on the same deck.
- Everything in Starter
- CRM campaigns checked per market
- Affiliate console and creative approvals
- AI voice agent with handoff to your team
- Up to 30,000 tickets a month included
Business
from
€10,000+ / month
Large groups with many brands, licences and their own back offices.
- Everything in Growth
- Unlimited brands and back-office connections
- Ticket allowance set to your volume
- SSO, data residency and custom retention
- Named compliance onboarding and SLA
Fair use included
The plan price covers the AI and running costs of normal support work. Each plan includes a monthly ticket allowance, and voice calls count as tickets. Above it, the price steps up by €500 for each extra 5,000 tickets, because AI and operating costs grow with volume.
Default modelClaude Haiku 5.5 by Anthropic
Advisor modelClaude Opus 5.5 by Anthropic
Take the helm
See your casino run from one deck.
Early access is open to a small number of operators who want to shape the product.
- 120-minute call. You tell us how support, CRM, compliance and affiliates run today.
- 2Live deck demo. We walk your real daily tasks through SailorDeck and Clicky.
- 3Your plan. Starter, Growth or Business, set against what your crew and tools cost now.
Questions
Before you come aboard
Can one person really run all of this?
That is what SailorDeck is built for. Clicky prepares the routine work across support, CRM, compliance and affiliates, and you approve it in batches. You spend your time on decisions, not on moving data between tools.
Do the AI phone calls pretend to be human?
No. The voices are natural, but every call opens by saying it is an automated assistant. Calls run only where the player has consented and the market allows it, opt-outs apply at once, and any player can ask for a person.
Does SailorDeck move money?
No. Affiliate payout statements are prepared and approved inside SailorDeck, and the payment itself is made by you. Nothing pays without a person approving it.
How does it handle compliance?
Responsible-gaming checks run before any message, offer or call. Consent, retention and access are controlled, and every action lands in one tamper-evident audit trail. The platform is designed against SOC 2 and ISO 27001 controls.
What does it cost?
Starter is from €3,000 a month, Growth from €5,000 and Business from €10,000. AI and running costs are included under fair use. Starter includes 10,000 tickets a month and Growth 30,000. Above that the price steps up by €500 for each extra 5,000 tickets. Default work runs on Claude Haiku 5.5 and the advisor runs on Claude Opus 5.5, both by Anthropic, under zero data retention.
Partner programme
Bring casinos aboard. Get paid for life.
Know casino operators or startups building one? Send them your personal link. For as long as a casino you referred pays its SailorDeck subscription, you earn a share of it every month. The more paying casinos you bring, the higher your rate on all of them.
10%From your first casino
15%From 5 paying casinos
20%From 10 paying casinos
25%From 20 paying casinos
35%From 50 paying casinos
Your rate applies to every casino in your book. Commission is paid on subscription fees, net of VAT and refunds. Your first payout for a casino comes 30 days after that casino's first payment. Apply, verify your email and you get your link, marketing materials and payouts in your own partner panel. See the partner programme terms.
For investors and partners
Build the compliant deck with us.
SailorDeck is in early access and incorporating in Estonia. We are talking to investors, platform providers and payment, KYC and affiliate partners who want support, CRM and compliance in one place for regulated operators.
InvestmentAsk for the deck, the roadmap and where the compliance work stands.
Integration partnersBackoffices, game platforms, KYC and payment providers that want a native connector.
Resellers and agenciesTeams that run support or CRM for several brands.